Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and help us to track visitors to our site, so we can better understand what portions of our site best serve you.
Our cookies do not contain any personally identifying information, but they do enable us to store items into your basket.
Most Web browsers automatically accept cookies, but you can usually change your browser settings to prevent this.
It is not possible to purchase using www.directbuildingproducts.co.uk unless you have cookies turned on and we recommend that you leave them turned on.
The ‘help’ portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
We will try to provide you with links to high quality, reputable sites which we believe will be of interest and relevant to you, but please note that such third party sites are not under our control and we do not contribute to the content of such sites. When you click through to these sites you leave the area controlled by Italian Building Centre. We cannot accept responsibility for any issues arising in connection with either the third party’s use of your data, the site content or the services offered to you by these sites.
Tell us what you think
Italian Building Centre welcomes your questions and comments about privacy.
If you have any questions please either use the form in Contact Italian Building Centre or contact us at the address shown above
Have any questions? Contact us
What information do we collect and how do we use it?
We will only collect information about individuals, where it is specifically and knowingly provided, for example, at the time of ordering. This data is referred to in this policy as ‘personal information’.
When you order, we collect personal information to process and fulfil your order(s). When you place an order we will carry out security checks to protect against fraudulent transactions.
The information we collect will also be used to help us review, develop and improve the products and services we offer.
Will Italian Building Centre share the information it receives?
We use third parties to carry out certain activities on our behalf. Examples include fulfilling orders, carrying out surveys and installations, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments, and providing customer service. These third parties have access to personal information needed to perform their functions, but may not use it for other purposes.
To protect against fraudulent transactions we may pass personal information to external agencies who will check the information we give them against public and private databases and may keep a record of such checks to use in future security checks.
We may share non-personal aggregate statistics (group) data about visitors to this site, sales and traffic patterns with connected group companies or other parties. However we do not sell or share any information about you as an individual user of this site unless you agree to us doing so.
How does Italian Building Centre protect customer information?
When you place orders or access your account information, we offer the use of a secure server. The secure server software ( SSL ) encrypts all information you input before it is sent to us.
Please see our Security Policy for further information. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
What choices do I have?
You do not have to provide Direct Building Products with any of the information requested, however your computer will need to accept cookies to enable you to place orders with www.ItalianBuildingCentre.com
How do I make a complaint Italian Building Centre?
Italian Building Centre will undertake to handle a complaint fairly and competently. We will keep you informed either by telephone or email at each stage and will endeavour to fully resolve your complaint within 48 hours. If you are still not happy with the way your complaint is being handled you should write to:
Hampton Business Park